Privacy Policy

Introduction

At Little Moments Co ("we," "our," or "us"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with our children's event planning services across Canada.

We understand the importance of privacy, especially when it comes to information about children and families. This policy outlines our practices regarding the collection and use of your information and tells you about your privacy rights and how the law protects you.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website or by phone, email, or other means
• Request information about our services
• Book an event planning consultation
• Subscribe to our newsletter or marketing communications
• Participate in surveys, contests, or promotional activities
• Provide feedback or testimonials

The personal information we may collect includes:

• Contact information (name, email address, phone number, mailing address)
• Event details (child's name and age, event preferences, guest count, budget information)
• Payment information (billing address, payment method details)
• Communications with us (emails, phone calls, messages)
• Demographic information (location, preferences, interests)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and general location information
• Browser type, version, and settings
• Device information (type, operating system, unique device identifiers)
• Website usage data (pages viewed, time spent, click patterns)
• Referral sources and search terms used to find our website

How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

Service Delivery

• Planning, coordinating, and executing children's events and celebrations
• Communicating with you about your event requirements and preferences
• Coordinating with vendors, venues, and other service providers
• Processing payments and managing billing

Customer Service and Communication

• Responding to your inquiries, requests, and feedback
• Providing customer support and assistance
• Sending service-related notifications and updates
• Following up on events and gathering feedback

Marketing and Business Development

• Sending newsletters, promotional materials, and marketing communications (with your consent)
• Personalizing your experience on our website
• Analyzing usage patterns to improve our services
• Developing new services and features

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers are bound by confidentiality agreements and are only permitted to use your information for the specific services they provide to us.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or government agency.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data privacy and security practices
• Secure payment processing systems

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of this information in a structured, commonly used format.

Correction and Updates

You can request that we correct or update any inaccurate or incomplete personal information we have about you.

Deletion

You may request that we delete your personal information, subject to certain legal and business requirements.

Marketing Communications

You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.

Consent Withdrawal

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

Children's Privacy

Our services are focused on creating memorable experiences for children, but our website and direct services are intended for use by adults (parents, guardians, or event organizers). We do not knowingly collect personal information directly from children under the age of 13 without parental consent.

If we learn that we have collected personal information from a child under 13 without verified parental consent, we will take steps to delete such information promptly. If you believe we may have collected information from or about a child under 13, please contact us immediately.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our website performance and functionality
• Provide personalized content and advertisements

You can control cookie preferences through your browser settings. However, disabling certain cookies may impact the functionality of our website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the purpose for which it was collected.

Generally, we retain customer information for the duration of our business relationship and for a reasonable period thereafter to comply with legal requirements and resolve any potential disputes.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Canada and other jurisdictions where we or our service providers operate. These countries may have different data protection laws than your country.

When we transfer your information internationally, we implement appropriate safeguards to ensure your information receives adequate protection, including contractual protections and compliance with applicable data protection frameworks.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new effective date
• Sending you an email notification (if you have provided us with your email address)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.